Quarterly Meetings and Training

 August 28, 2018

The Alabama Chapter of APCO will be hosting a Training Class Tuesday August 28, 2018 at Alabama Power 2030 7th St. S, Clanton, Alabama.


Class Info: Active Shooter: The tactical side of what field units need from Dispatch


When: Tuesday August 28, 2018

Where: Alabama Power 2030 7th St. S, Clanton, Alabama

Time:   10am-4pm  

Cost:    $50/person (lunch provided)

Click HERE for registration form



October 22-24

APCO CTO course hosted by Florence Police Department

Click HERE to register

The Communications Training Officer (CTO) 5th Edition course focuses on the development and maintenance of an agency's one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Upon successful completion, CTOs can help build and maintain the CTO system while exploring important elements of effective CTO programs. Previous editions of APCO's CTO program have been implemented in hundreds of agencies nationwide.

This updated version of the course includes the essential elements of a CTO program based on the industry recognized "San Jose Model" while also incorporating the requirements set by the national standard for CTO programs - APCO ANS 3.101.1-2007: Minimum Training Standards for Public Safety Communications Training Officers.

Topics include:

  • Performance Based Training
  • Preparing, Motivating and Communicating With Trainees
  • Customer Service in Public Safety Communications
  • Counseling
  • Stress Management
  • Meeting the Needs of the Adult Learner
  • Training Strategies
  • Performance Evaluations
  • Record Keeping and Documentation
  • Total Quality Management
  • Liability and Standards

In addition, students will receive a CTO Program Implementation Workbook and Reference Guide filled with sample forms, templates and best practices to use in creating their own CTO program or enhancing an existing program.

Recertification Requirements:
APCO Institute certified CTOs are required to recertify every two years.

$389 Live Course
$439 Institute Online
(includes $50 Distance Learning Fee)
Member Discount $20
Late Fee $25

Classroom: 3 days
Online (web): 5 weeks