Testimonials

 

“I really enjoyed the APCO class and took back quite a bit from it.  This was my first trip to one of these classes and it was a very nice experience and cannot wait to go back to another class.  I’ve been a 911 operator now going on 18 years and have always wanted to attend these APCO classes.  Mrs. Angela was a wonderful speaker.  I learned a lot from her speech about supervision and about her job.  I took a lot back from that and it hit everything on the head and I believe a lot of people need to hear what she had to say.  Mr. Steve, I loved your class as well, especially your energy…you also hit everything on the head about our job and how we need to set our goals and find role models and take care of ourselves as well and look at this as a profession, not a job.  The last speaker was really good too and cannot remember her name but that was very interesting as well about Katrina and what they learned from that.  I believe centers really need to send their operators to these classes.  They will learn a lot from them and take back a lot from it…how they handle the public on the phone and coworkers.

Thank you and everyone that taught at the class.  I know I learned some new things and made me rethink a lot of how I do my job and my performance.”

 

Mobile County Communications District

 

 

 

“There is a huge difference in the meaning of a job and profession.  A job, as speaker Steve Webb explained is Just Over Broke.  It requires minimal education and it’s just a paycheck.  A PROFESSION -  is skilled training.  It’s a commitment and having high level training.  In this PROFESSION, we have skills that not everyone can do which includes dedication, multitasking and compassion.  Our role as dispatchers/call-takers is to provide the citizens with the help they need whether it be police, medical, or fire.  As dispatchers/call-takers, we take care of the citizens in our surrounding areas.  We should also take time out to take care of ourselves and fellow employees.

This profession affects us physically, emotionally, and psychologically.  We deal with stressful calls on a daily basis, along with the other daily stresses which can be short staffing, long hours, constant pressure, old and outdated equipment, and, of course, co-workers!  These things can lead to many health issues, PTSD, depression, mood changes, and obesity and burnouts.  We can keep stress levels down by just stepping away from the desk on breaks and lunches, talk about anything that’s bothering you, don’t worry– just be happy.  In this profession, you can get burnout.  The best way to stay motivated is set goals early, find a role model, be a role model, look at the big picture.

Education is paramount, network and NEVER give up…move up.

 

Mobile County Communications District

 

 

 

 

I am usually one who doesn’t stand out in a crowd.  I tend to be quiet and reserved.  I found the APCO workshop in April 2016 to be nothing less than inspiring.  I felt encouraged to be heard and to speak up about things that I believe in, or things that could make my job as a Dispatcher better.  We were encouraged to set goals and to strive to reach them.  I’ve never considered writing down my goals but I’ve now found it’s an excellent way to hold yourself accountable, something I would have never learned if not for the classes offered to me at the workshop.  As a mother, I have been looking for organizations to become involved with that I am passionate about, as a way to teach my daughters to be a part of something you believe in.  Thanks to the selection of classes I was able to attend, I have found an organization that truly touches my heart and I am actively working to become closely associated with them.  I feel inspired.  I feel like I have a voice!

 

Marcy Ledbetter

Jefferson County ECD

 

 

I am very appreciative of having the opportunity to attend the conference on being a healthy and happy dispatcher. The classes were interesting and informative. The instructors were well prepared and held everyone’s attention. The classes made us feel alive and like we could handle anything that comes our way. We felt rejuvenated and was ready to spread this positive enregy to our coworkers.

LaShanda Robinson

Jefferson County ECD

 

                I was fortunate to be able to attend a two day workshop hosted by APCO. The workshop allowed me to interact with other dispatchers from all over the state.  Several topics were discussed such as Sins of the Supervisor and Healthy Dispatchers. The hotel and staff was pleasant and helpful. Each session was approximately 45 minutes and the speakers was very informative. We received useful information to assist with handling the demanding, sometime stressful job of a dispatcher. One speaker gave tips on Dispatching as a job or profession. We were told to ask ourselves where do you want to be, how to get there and what steps can be taken. We were also told to set goals, find  role model, be a role model, never give up, move up, network and education is paramount. I was so inspired by the workshop and the committee members. I would love to attend as many allowed to become better and more proficient in my profession.

Leconya Brownlee

Jefferson County ECD

 

 

 

 

 

 

 I WAS ONLY ABLE TO ATTEND THE 2ND DAY OF THE TRAINING SESSION IN PRATTVILLE, AL.

EACH OF THE SPEAKERS WERE GREAT AND PRESENTED EXCELLENT INFORMATION THAT WILL BE HELPFUL TO TAKE BACK TO EMPLOYEES WHO DID NOT ATTEND.

LOOKING FORWARD TO THE NEXT APCO ANNUAL TRAINING SESSION.  HOPE TO SEND MORE EMPLOYEES NEXT YEAR.

 

DAWN JETER

SUPERVISOR

MOBILE COUNTY 911

MOBILE, AL.

 

 

 

I REALLY ENJOYED THE INFORMATIONTHAT WAS GIVEN TO THE CLASS IN THE APCO TRAINING SESSION.   THE NOTES I TOOK, I AM TRYING TO APPLY THEM INTO MY EVERYDAY CALLTAKING DUTIES, SO I CAN BE A BETTER CALLTAKER.  I REALLY ENJOYED THE CLASSES.

 

SHAWNITA KING

911 OPERATOR

MOBILE COUNTY 911

MOBILE , AL.